DaveGarner's Avatar

DaveGarner

All 1 customer reviews

All 1 customer reviews

sort by store, date, rating, likes

ECS Tuning

1/5

THIS COMPANY SHIPPED ME THE WRONG PRODUCT WHICH CAUSED DAMAGE TO MY VEHICLE. DO YOURSELF A FAVOR AND ORDER SOMEWHERE ELSE.

I purchased wheel rims from this company for my 2013 BMW M5. Their web site allows you to enter your vehicle make, model and year then displays products which are supposed to be compatible. These wheels were for winter use so I had the tires mounted and balanced then eventually installed them on the car when winter arrived using the spacers that were packaged with the rims. The wheels seemed to fit properly and spun freely after install and all seemed ok. Unfortunately, after driving for a short time a very disturbing and serious problem arose during mild cornering. The back of the rim spokes were rubbing the brake calipers because the clearance was too small. The spacers ECS shipped me with these wheels were the wrong size. Now my new wheels and calipers are damaged (Picture Attached). The front brake calipers on an M5 are visually prominent because of their size and the fact that they are painted bright blue so now I have an eye sore and a very costly repair scenario.
I made ECS aware of the problem and emailed them pictures of the damage. Upon receipt they asked me what size wheel spacers I had purchased with the wheels. I informed them I didn’t purchase spacers at all as I was operating on the information their website provided which presented these wheels as a fit for my vehicle. In addition, the wheels arrived with spacers in the packaging so I assumed they were correct. ECS was surprised that spacers were packaged with the wheels and it became apparent they had no idea that these wheels shipped with the wrong spacers. They agreed to ship me the correct spacers at no cost. When I followed up later to remedy the other damage all they offered me was a pitiful 10% discount on replacements. The cost of new M5 calipers with tax is approximately $2,064 plus the cost of labor to install them so this was a non-starter. I was willing to eat the labor costs and live with the damage caused to my wheels because it is not visible if they would provide new calipers. I feel this was more than reasonable under the circumstances. Unfortunately, that was all they were willing to do. Totally unacceptable. Beware of this company. They are not ethical or accountable.


Reviewer Stats

1

Reviews

0

Useful Reviews

DaveGarner's favorite stores

No stores favored...

DaveGarner's Stores Reviewed

DaveGarner's Least Liked Stores