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Charged for items that didnt go through on order

I recently ordered a part for in store pick up. I used a $25 gift card and my debit card for the remaining balance. The money was taken off the gift card and my debit card was charged but I didn't receive any confirmation of the order. I messaged on the live chat they said I hadnt placed any order. I called customer service I got the same answer. I was told that the money should be put back on both cards since no order went thru. Still waiting. I will never order from them again. Now I have to deal with my bank to prove that I need the charge removed I'm guessing that I won't ever get the money back for the gift card. What a scam. Don't waste your time or money.

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