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ECS Tuning


terrible customer service

Terrible customer service and shipping. I ordered parts I needed to make my car functional again on August 18th expecting them to be here by the 24th, got nothing by then so I sent an email inquiring about my order. I was then told they would be delivered by the 28th, that date rolled around and still nothing, no money had even been withdrawn from account to show they started shipping. I emailed again very early in the morning explaining my situation, and naturally expected some sort of reply that day, but I didn't. I got an email the next day asking what the problem was and to "please advise." I had already explained my situation, but I explained it again, in their defense I did forget to include the order number. I was then pushed off onto someone else who would tell me they had another part that they could ship for another $25. Surprised they wanted to charge me more money for a part that should have already been here, I asked why this was. I got response from either of these two and only received an auto generated email that told me the manufacturer was at fault and my parts wouldn't ship until September 5th, 5 days after the maximum time allowed. Needless to say I cancelled my order by email and telephone. I received and email later that day asking me to explain "why they failed" by the head of customer service. Funny how only when things went bad do I get to talk to someone who could've actually helped me. I actually emailed the two guys I had been, trying to find out why these parts were all of sudden delayed so much, and got no response from one, and the other told me he doesn't deal with shipping.

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