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kamistock

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Toys 'R' Us

1/5

Toys R US NIGHTMARE for 3 months, Devastating experience

We are having a HORRIBLE Horrible situation with Toys R Us now. We order a stroller two months ago and they did not deliver it. we have been calling them at least 8 times now and each time on answering machine for one and a half hour waiting to talk to someone from customer service to ask for a REFUND. I have personally talked to 3 managers from customer care team and asked them to proceed a refund. 3 weeks ago one of them sent me email saying they gave me a refund and reference number! Now we are in 2018 and yet my bank account does not show any REFUNDS!! I've been calling them non stop but no serious action. it's been 3 weeks exactly since their refund email which says it will take up to 7 business days!!
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Me and my wife been in alot of stress, emotionally sad. Did not receive our 300$ back. Do not know if we should buy a new one from somewhere else or not. Our baby will born in 2 months and still we do not have a stroller. It was the most horrible shopping experience I have personally had in my life. We are thinking to take legal action against Toys R U soon.


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