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katecrowell30

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Barnes and Noble

1/5

Terrible, terrible service

If there was an option for negative stars, I would have given that instead. I needed a textbook quick. I ordered it online, and waited, and waited. It never showed. I called in and spent over an hour on the phone with a representative. She said that my order never processed and and that they did not carry the book anymore. She said that I would be refunded and get a $25 gift certificate. The opposite actually happened. They withdrew money out of my account every month (for the book I never got), and then they withdrew over $50 for the book "buy out" even though I never got the book. When I called inquiring about the $50 withdrawal, they said that I never called in the first time. There was zero documentation and they did not do a thing to help the situation. I would never tell anyone to shop here. They basically stole over $75 from me. I never received the book, even though I now own it. Extremely disappointing that companies have to scam innocent people.


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