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Incompetent !!!

I have been getting my Enbrel from this pharmacy for a long time. My credit card was compromised recently and I had to get a new card. I , immediatly went to the Briova site and put in my new card number. I, then, ordered my Enbrel . I was sent an envelope for payment but I told them that I had already given them my new credit card and that is how I always paid. They said to ignore the payment envelope because it WAS paid. I needed a receipt saying that my balance was "0" for re-embursement, so, I called yesterday and they said that it would be in my email today. It never came to my email. I called again and was finally connected to the Business office and they told me that it was not paid despite the fact that they had my new credit card on file. The woman I spoke to said that this happens all the time. The pharmacy apparently tells people that they are all set and never charges the card. This has happened to me more than once. It is very annoying to have to track this down for 2 days. Very bad system !!!!!!!!

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