We would like to take this opportunity to thank you for the review and also would like to clarify the shipping charge and the used parts issue that you mentioned on this review.
First of all, we would like to assure you that the fan we shipped you was BRAND NEW fan straight from the manufacture. The fan that you ordered was black color version which manufacture use the same box as silver version with silver fan photo on it. So to avoid shipping the incorrect color, we put a "B" writing on all black fan boxes to indicate the real fan color contained in the boxes first thing we received them from the manufacture. And before we ship them out we opened the box to take a peak to double check the color to make sure we ship the correct color. So if you take a close look at the fan box, you will see the fan box does not indicate which color version it is and the photo printed on the box is silver fan for the black version. That’s why we need to take those extra steps to make sure the correct color shipped. However, the fan contain in the box was brand new straight from the manufacture.
Regards to the shipping charge, we are sorry that the freight that charged by UPS was $14 for 2ND DAY AIR. We did not make any profits on the freight.
If you have any other questions or concerns about your order, please feel free to contact us at 909-987-8669. Thank you.
Sundial Micro, Inc.
“We apologize for the delay. There was an unexpected problem with our USPS mailing found after hours resulting in a one day delay in those packages. This is a error on our part and we are willing to do whatever is neccessary to correct the problem. We have contacted the customer back in attempt to rectify this situation. Please feel free to contact us regarding this matter. Thank you.”
“If you take out Saturday and Sunday then it was only 4 days. UPS Ground does not run on the weekends and does not have a guaranteed delivery time like UPS 3 day, 2 day, and overnight. Also, you didnt have to pay any type of postage, the item had free UPS Ground shipping. =p
“Customer did not enter coupon code into cart when placing order therefore the shipping was not deducted. The support ticket was opened at 10pm the night of the order and answered less than 48hours after his inquiry. His refunded on April 30. I have posted the support ticket dialog below.
The other two times he ordered from us he blamed us for the delay of the United States Postal Service and Fedex. I have also posted those support ticket dialog below. Also, are average shipping time which is stated on our website is 3 business days. This customer prior two orders went out same day.
Posted on May 19 2006 03:12 AM
I paid $19 shipping for $7 hose and I am still waiting, whats the point of the overpriced shipping? I will definately remember this next time I need to place an order
Order #: 9572
Posted on May 19 2006 11:42 AM
Your package left our warehouse the same day you placed your order. Your tracking number is EO 009 188 590 US. You may want to contact the Post office to find out where your package is and why its delayed.
Voyeurmods Customer Support
Email: firstname.lastname@example.org IP: 18.104.22.168
Posted on Nov 05 2006 02:23 PM
See the thing is I didnt Pay the post office. I paid you . Dont worry it wont happen again .
SUBJECT LINE READS: I AM PISSED
Posted on Feb 13 2007 11:18 AM
I paid a lot of money to get this before 10:30 am and its not here.
Posted on Feb 13 2007 12:22 PM
You have every right to be. I have tracked your package and here is the information I receive:
Delivered: 02/13/2007 10:47 AM Signed for By: Signature Release on file; SUN VALLEY, NV; Left at front door. Package delivered to recipient address
Please check your front door and let me know. I will also file for a delivery failure with fedex.
Please let us know when you receive your package.
Posted on Apr 25 2007 09:01 PM
Your site said free shipping on orders over $125, mine was but I was charged shipping anyways. Please refund the shipping cost or cancel the order, thanks. Mark
Posted on Apr 26 2007 04:07 PM
I cant believe you havent responded to this ticket yet. Please cancel the order immediately. This is now the second time (out of 2 orders ) that I have had a problem with your co.
Posted on Apr 27 2007 09:10 AM
Your order has been canceled per phone call.
Moddersmart Customer Support