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susantan6043

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Rating 2/10
1/5

Horrible on line experience

I ordered a Christmas gift on line December 15. The website showed I was within the window for delivery by Christmas. I received order confirmation and a follow up to track my order. Today I checked to track my order and it shows delivery January 8. There was no indication from Barnes and Noble of a back order or delivery after the holidays.

When I called customer service to cancel my order I was told I cannot cancel the order but have to wait until the book is received then take it to UPS to ship it back. No other option. So I have to float that money until probably the end of January and make a trip to a UPS facility because they have horrible customer service and a horrible system.

In addition the woman I spoke with could hardly be understood. She was obviously off shore in some foreign country.

I will NEVER buy another thing from this company


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