With Social Q&A, consumers shopping on your site use both questions and answers as critical inputs to their buying decisions. Questions and answers are shown on your product pages within the Q&A section of the Reviews Widget, which makes it easy for visitors to share content to social networks and serves as another source of traffic to your store.
Social Q&A Powers Every Step of the Customer Journey
Increase Sales with Social Proof
Use the ResellerRatings social Q&A channel to reassure new customers and engage existing fans.
Capture the Customer Voice
Go beyond Ratings and Reviews with more interactive, two-way dialogue that captures customer loyalty and delivers deep engagement.
Receive Nuanced Feedback
Q&A content helps you understand what new customers want to know about particular products or services, and how existing customers feel about those features.
Manage Content Easily.
The ResellerRatings Reviews Suite gives you an end-to-end management experience. Social Q&A integrates directly and cross functionally among all your other product data.
Community-Powered Feedback
Social Proof your Product Pages
Connecting your customers directly with each other is far more powerful than exposing them solely to brand-generated content. Create a passionate community socially proofing your products and services while also creating a direct line to your internal product experts.
Ask a Question, Get an Answer.
Don’t make customers leave your product page to get answers. Keep them on your site and reduce distractions during the purchase process by letting customers get the input they need, right near the “buy” button.
Increase On-Page Engagement
Q&A brings customers back to your site after their questions are answered. Browsing customers can vote, search for answers, respond to questions, and more. By capturing the voice of verified shopping peers, you can help new and returning customers purchase with confidence.
Intelligently Route Questions to Your Experts
ResellerRatings Social Q&A gives you control: you can ask internal teams or product manufacturers to answer questions directly or use our platform to intelligently ping them at a set interval until the question is answered. Our algorithm also ensures unobtrusive contact with your past customers.
Learn from the Voice of the Customer
Gain intelligence as Q&A content helps you understand what new customers want to know and how existing customers feel about existing features. Learn what motivates them from buying your products.
Advanced Content Moderation
The ResellerRatings Reviews Suite of tools work seamlessly together to give you convenience and insight. Filter and route critical questions and answers easily to internal teams or previous buyers. Approve the right content and reject misinformation, and even place and promote frequently asked questions with your own internal answers.
Intelligent Workflow
ResellerRatings Reviews Suite improves your workflow with these smart tools and capabilities:
Content Filtering
Manage and eliminate explicit language when you auto-publish questions. Use filtering to simplify how you manage reported content.
Competitor Blacklisting
Remove competitor names automatically or have competitive content routed to an internal source for review before publication.
Top-Voted Commentary
Search and highlight top-voted community commentary to isolate key players or key concerns and issues that you can address across all your products.
Content Sharing Across SKUs
Taxonomy management allows you to get the most out of your content. Syndicate to expand content across multiple brands, products, and categories.
Data Filtering
Easily filter all questions and answers in your taxonomy and find out important or common questions, quickly and efficiently.
Dynamic Content Routing
Have internal experts or a team that you want to answer questions as soon as they come in? Dynamically route questions based on our topic-based rule engine.
