petflow.com
Pets • Services
88 reviews
8.12 / 10
  • ADDRESS
    n/a
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    n/a

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • option not available Review Guard
  • option not available Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 9.32/10
Chance of future purchase: 8.46/10
Shipping & packaging: 8.65/10
Customer service: 9.38/10
Return/Replacement policy: 9.72/10
Click a star to Write a Review!
5/5
2018-06-20

Best telephone customer service in a long time!!!

"I was on the phone this morning and had the good fortunate to speak with Brittany. I was a little frustrated and canceling a subscription order. Brittany was so gracious and helpful. Listened to my concerns and then helped me consider some options I hadn't even thought it. She turned me from frustrated to delighted. Am a totally contented and long-term customer."

Helpful Cool

5/5
2018-06-18

Excellent Products & Customer Service

"Love using petflow as they are amazing with the quality, service, shipping and customer service. Had an issue and it was resolved in a matter of hours. Cheap, affordable and beneficial for me and my pet! Thank you petflow! Will be making sure to stick to the auto-ship order to keep my pet fed! "

Helpful Cool

5/5
2018-06-15

Great Customer Service

"A double billing had occurred on my account. Within hours of sending my email to remedy the situation, they had already credited my account. They also gave me a $10 credit to my account for the inconvenience. Love this company. "

Helpful Cool

5/5
2018-06-15

PetFlow is the gold standard for customer service!

"I had such a positive buying experience with PetFlow; I look forward to future purchases with them. Their customer service is absolutely the best I have seen in a long time. They respond to inquiries promptly, even during the weekend! Product shipment was fast too, and prices are very competitive. I wish they sold more than pet products... "

Helpful Cool

5/5
2018-06-11

Greatest Customer Service I've Ever Seen

"These people are fantastic. First off, dig the prices. Very competitive. But with these guys and gals, "cheap ain't good and good ain't cheap," is just flat out untrue. This company has everything I need at very comparable prices. But even though they may not always be the cheapest (understandable), they still get my business for my fur baby.

Lemme tell you a little story about the good people of PetFlow...


So the first time I make a purchase with them, everything was absolutely perfect. Got my dog's food on time, so she's all fat and happy. Then like anything, we get low on the food, so naturally I go back to PetFlow to re-up my dog's stash. So I wait for the shipment, annnnd...it was accidentally shipped to my billing address. Not my living address. Not a big deal, people make mistakes, and companies are run by humans. So I reach out.

I call them, tell them the situation, and with absolutely NO fuss, these rockstars go ahead and get another package out to me pronto. When I say pronto, I mean before I hung up, the new bag was sitting on the dock, waiting for FedEx pickup the next morning.

Now, like any reasonable adult, that is enough to tickle anybody's pickle. I'm happy, my girlfriend's happy, my dog, she don't know what the hell's going on, but she's happy anyways. But it gets better.

They email me, first to apologize, and then on top of that, they start giving me a play-by-play of what's going on with the package, asking me about my dog, making sure they're doing literally everything one can do to make sure I'm a happy customer. Who the hell can be upset with such awesome CS? THEY contacted ME on updates. I didn't have to lift a finger.

To make a long story short, they still believe in something that many companies have since done without, and that is to truly treat the customer with respect. I wont shop anywhere else for my dog. And if I find out you, the reader, is not heeding my advice and purchase from PetFlow from this point on, I'll...well I'll be disappointed in you for not doing so.

Shout out to the awesome reps Alexa and AJ (Mochi's Dad) over there who have totally solidifed my confidence and trust in this company.
"

Helpful Cool

5/5
2018-05-10

The customer is always right!

"It's been a while since I dealt with a company that remembers this priority. I had a problem with a recent order (address issue - not product). I sent an email and prepared for battle. Received a reply in 24 hours with the issue resolved. I almost fell out of my chair. This company just moved to the top of the list for Grace's favorites!"

Helpful Cool

5/5
2018-04-26

Great Customer service!

"I've been using PetFlow for many years and all of the sudden the price of my dog's food jumped. I emailed the team and the replied quickly to help rectify the issue. They were super grateful for my continued business and I couldn't be happier! Thanks PetFlow"

Helpful Cool

5/5
2018-04-26

Great Customer Service

"My shipment of dog & cat food came (quickly as usual) but the bottom had a puncture that went right through the dog food bag. I called and the phone was answered quickly by a very nice, helpful lady. She had a replacement bag lined up right away. Now that's customer service! Thank you PetFlow."

Helpful Cool

5/5
2018-04-19

Love working w/these people

"I love using PetFlow---the people there are great---friendly yet professional. They know what they are doing & are very helpful. I get what I need/order fast and at great savings---I will continue to use them & refer PetFlow at every opportunity."

Helpful Cool

5/5
2018-03-22

Above and Beyond

"Absolutely amazing, every time I need something they resolve it in moments. No fighting involved. People there are all super sweet and helpful. "

Helpful Cool

5/5
2018-03-16

Best Customer Service Around

"My dog didn't like a product and without hesitation they refunded my money. They just gained a customer for life.

All you other companies should follow their actions.
"

Helpful Cool

5/5
2018-03-15

I don't think I've ever worked with a company so consumer friendly and beyond

"when my dog died the company refunded 1/2 of the canned food I used, no questions asked even though I had opened the case.

When I got a new standard poodle puppy and in error ordered the wrong dry food (my error) they sent me a return label to return and then sent my the correct one.

They are so gracious and polite and respond very promptly.
"

Helpful Cool

5/5
2018-03-01

Generous company

"Petflow offered to send me another collar that will fit my dog and told me to donate the larger one. I plan to take it to the organization that assists dogs in finding their forever home, Pet-Max."

Helpful Cool

5/5
2018-03-01

Highly recommend!!

"I’ve been using PetFlow for a few years. I buy cat food that is difficult to find in most pet stores and dust free litter. I basically buy in bulk to save money, and receive free shipping with my program. In the years of service I have only needed to reach out to customer support twice. In both instances the fault was on the shipper and out of the company’s control, but they still promptly and courteously resolve my issue. I highly recommend PetFlow! :)"

Helpful Cool

1/5
2018-02-21

Horrible company.

"Didn’t inform me my prescription dog food was out of stock. I ordered through another company because obviously my dog has to eat. Asked for my bags to be canceled. They said they would. The bags were shipped to my house and I was charged. They were WORTHLESS in helping me. Wouldn’t even comp me a free bag of dog food for my other dog after being charged over $500 in food. Also couldn’t get a supervisor to help me, Called for two days. Finally reached one on my own 100th attempt. Wouldn’t recommend this company to ANYONE. "

Helpful Cool

Share PetFlow's store rating