Perfect Customer Service
"I had 2 expired coupons that I was refunded for. My trade in date had passed I explained the situation and the trade in was started for me. There was a glitch in the system it claimed what I chose wasn't available I contacted the same customer service representative and was refunded the remaining balance from what I originally traded. I am a very satisfied customer. "
No Longer the Same
"Groupon has really gone down hill. I have bought lots of Groupons over the years and have been satisfied but during the past year I have had nothing but trouble. Mostly it is merchants who misrepresent the deal, merchants who can't be reached or merchants that make you wait four months for an appointment. Customer Service has been very good at refunding my money but the past five Groupons in a row have had to be refunded. That makes it just not worth it. "
Groupon was not redeemable as advertised
"I purchased a Groupon for $520 and was not able to redeem it to the retailer as advertised. Groupon would not refund me more than $18. This was completely unfair and I was cheated! "
Groupon helped me when the business would not
"I had a Groupon for an escape room at Big Escape Rooms that expired. Although the Groupon specifically I could still use it for the purchase price at the company even after it expired, Big Escape Rooms would not honor it and instead offered me only a $7 credit for a new purchase (I had paid $169 for the Groupon). I then when through Groupon and, although it took some time on live chat, they gave me a Groupon for a different escape room (Time to Escape - it was great) + a 10% discount + the remainder in Groupon bucks. "
Customer Service not Helpful
"I received an email a day after a promo code ended. I was hoping they would honor it and they didn't. Then they offered bucks which was great but for a future purchase and not the current. I didn't buy the deal and I called the local vendor that frequently post items on LS and Groupon and suggested she use local agencies for promotions instead. After seeing the amount of calls and chats, the vendor agreed."
Great customer service
"Was unable to use a promo code that was legitimate. Groupon customer service rectified the situation immediately. "
Customer service was excellent
"I accidentally marked my groupon voucher as redeemed before actually using it. Customer service was so helpful and kind to resolve my issue. "
Customer service was awesome
"Right away they responded and fixed the issue in was having. "
Horrible place to due business with.
"Customer service and satisfaction is not their motto. I recommend you stay away unless you are willing to deal with the hassle, for that I pay full price. Talking about price don’t be fooled all the time that you are getting a deal you can order most of this stuff on eBay or wish much cheaper, do some research. They have these companies purposely inflate their prices on their websites to fool you into thinking you are getting a deal. They don’t ever want to refund you, they offer Groupon bucks. They really ****, I encourage ya to stay far a way."
Terrible support from groupon
"I wanted to buy a replacement part for a patio set I bought. The msnufacturer told me me I had to use groupon because I bought it from them. Groupon said they could not help me. Showed no concern to help me. Imagine could not even buy a replacement part. Wanted nothing for free."
POOR POLICY, POOR CUSTOMER SERVICE
"Groupon states that although the promotional value of a certificate expires, the paid value never expires. I contacted Groupon regarding several groupons that had expired and I was still going to utilize for the paid value but the restaurant went out of business. I asked Groupon for a credit towards another deal and was flatly refused because they were expired. So, who pocketed my money paid? Groupon, you need to re-evaluate your policy. I will stick to RESTAURANT.COM, thank you very much. RESTAURANT.COM ALWAYS lets you trade in unused certs for credit towards another voucher. "
Great Customer Service
"Had two Groupons that I could not use because the merchant was closed on the days that we were planning on visiting. Sent an email to Customer Support explaining the situation, and received instructions on how to "Trade In" these Groupons. I purchased a new Groupon for a different merchant, and the "Trade In" value was used in this transaction. The only thing to be wary of is that Groupon only gave me 24 hours to use the "Trade In" value, once I clicked on the "Trade In" option. Don't hit "Trade In" until you have another Groupon in mind that you would like to purchase."
Live Chat was very helpful!
"The associate I worked work through the live chat feature (I am sorry I can not remember his name.) was very kind and helpful. We resolved the issue easily and he did not hurry me and offered to help with anything else. Thank you."
Groupon Fixed Our(?) Error
"I received an email offering half off any Groupon. I decided to purchase an $80 off dinner for 4 at GiGi's. Not sure if there wasn't a chance to enter it or if I missed it, but the Groupon came through for the full price of $44. I signed into Chat to find the problem and their representative offered to reissue the Groupon and hold the additional $22 until I purchased my next Groupon. I said that was not satisfactory so he cancelled the sale and reissued it at the correct price. Thank you!"
Chat was excellent!
"I use chat because I'm hard of hearing and the phone just isn't practical. The chat session I had with Groupon was excellent. I got the information I was seeking and some good suggestions. Thanks, Groupon."
Learn more on how we collect reviews, what they mean, so you can trust the content you read online.
© 2018 ResellerRatings, Inc.