"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
Rip off return policy
"I was sent defective probably old overwraps that fell apart. Instead of just sending me new one while waiting for the return I was forced to go through a tedious process just to get fresh wraps or a credit on my credit card. Not a good way to do business."
“We sincerely apologize that your last shopping experience with us was anything less than excellent. We appreciate your review as we work to better our small family owned busienss. We're sorry that your wraps were not the top quality that we strive to deliver with each and every order. A Customer Service Manager will be in contact with you soon to see how we can help better your shopping experience so you continue to shop with us for your racquet sports specialty needs. ”
To be expected
"I receive goods in a timely manner and received a fund return in a timely manner. This I think should be expected."
Great service, quick and exactly what was ordered.
"Order was shipped quickly and was delivered exactly as ordered. "
"They had the Reebok tennis shoes that I wanted in my size and we did business quickly. I got what I wanted without a long search or any hassle, and the shoes were quickly at my door. Very efficient operation. I have purchased from them before and will most certainly consider doing so when I look for more tennis shoes."
"Exactly what I ordered. Arrived quickly "
Kara to the rescue!!!
"Called to return shoes that I was positive would fit. Spoke with Kara who was a consummate professional. She listened to my dilemma, she was kind, patient and even helped me decide to try the 1/2 size bigger, which I believe will fit just fine ( patiently awaiting my delivery from usps. We have a dog so delivery is sometimes a problem). Kara, however was not. She even made suggestions that will help me with my 2nd pair, which will be definitely be from Holabird!"
"RECEIVED AS PROMISED IN EXCELLENT CONDITION."
New Balance free foam
"Price was cheaper than anywhere else. Shipping was amazing..less than 2 full days. Sneakers were exactly what I ordered. Great place to shop."
Holabird always delivers
"My transactions with Holabird have always been drama free which is the best compliment I can give. I've never had to deal with their customer service because the ship what I ordered in a timely manner."
Delivery slowed to a crawl
"Great product. Ironically, however, in this world of Amazon-fast delivery, Holabird's delivery time, which used to be the fastest of any company I dealt with, has gone from 1-2 days to 7-8 days. "
“Thank you for bringing this to our attention as we work to better our small family owned business. We are working hard with the carrier to improve shipping times so you can start enjoying your gear right away. We hope that this experience does not affect you shopping with us in the near future. We value you as a customer and look forward to providing you with your tennis specialty needs soon. ”
"Holabird had great service"
"What is stopping me from giving 5 stars is that I never received an email telling me that my purchase had shipped."
Order came 2 days later
"Sneakers fit perfectly, no blisters when I play tennis with these sneakers. Loved how fast they arrived, feel spoiled. Thanks!"
5 Star Service
"My item was sold out. The staff at Holabird Sports worked diligently to help me select a replacement item. They kept me informed throughout the entire process. Great people to do business with. "
"Easy process, fast delivery, good price "
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