DONT TRUST THEM!!
"They will rob you. You are lucky to get the item you ordered and if you do they will probably try to bait and switch the item. Their customer service is horrible. They basically told me they don't care because they make millions online. I called multiple times to give the benefit of the doubt that I didn't get a good representative and they had a well rehearsed similar message. "
They don't ship what you order
"I ordered a three pack of 175g frisbees that came with a free mail-in DVD offer. The order came but only came with ONE frisbee. I called to get the right item and they said they'd take care of it. They never processed the order until five days later. The second order came but it was still not the correct item. I received three individual frisbees so I did not have the opportunity to get the free DVD. This company does not send what you order. Shop elsewhere to save yourself some aggravation."
"they sell items as refurb which are not working and then deny return. Dont buy anything from site hopeless customer service and and crappy products"
Crappy Company that sells crappy products
"On May 15th, 2018 I purchased a Intex 14' x 42" Prism XL Frame Square Above Ground Swimming Pool Set with Pump, from Walmart.com via VMInovations. After paying to assure the site was properly prepared for the pool and purchasing chemicals, and filling the pool with water, within days the structure on the pool failed. I haven't even had a chance to use it and it fails! I contacted VMInovations about a refund and reimbursement for my output for this inferior product, and the response was as if were a criminal rather than a rightfully upset customer. They expect me to cut a 1 foot square out of the pool to "prove" I am not going to use it, then it is up to me to pay for the disposal of their 300 Lbs of plastic rubbish, as well as eat the cost of thousands of gallons of water, etc...They palm off a clearly inferior product on the unknowing consumer, and when they get called out on it, they act like we are the one in the wrong! "
"Can’t believe how BAD this company is! Ordered Dyson refurbished fan. Knew that might have aesthetic blemish but it arrived with HUGE CRACKS and chunk/pieces of plastic missing. Air flow would come out if cracked section. Contacted seller immediately and NOT A SINGLE APOLOGY. They offered a mere 20. off if I’d agree to keep it. What a insult and joke. Now it’s up to me to get it back to them so I can get my money back!!!!!!! BUYER BEWARE!!!!!!!!!!!"
Need better management of their inventory!!
"Canceled their 7 day eBay auction on last day because "Item was not available". https://www.ebay.com/itm/392034586344?ul_noapp=true Total waste of my time."
Intex twin air bed
"I bought intex twin bed, they charge you for return if you change your mind within few weeks of purchase, worst thing is there product didnot last for three months, the bumps on it got uneven, it very uneven to sleep on.."
"Ordered a coffee maker January 3rd (as mine died that morning). The coffee maker being identical to the onethat was no longer operating. I received by far the lowest price than any advertised and the item arrived(free shipping) in 30 hours (the very next day). Very impressive and will shop there again."
"I would never again purchase from this company. Three days from Christmas they decide to tell me the bike I was purchasing for my son was out of stock. I'm sure those associated with this company had no problem enjoying their Christmas this holiday season. I think they tend to forget that businesses such as these are based on the consumers. At least I received an email expressing their apologies for any inconvenience...what a joke!"
Poor Customer Service
"I have purchased Marcy Diamond Elite Smith System on 7th October and was supposed to be delivered on 19th October as a birthday gift, it came with one box missing (it is shipped in 3 boxes). The 3rd box was delivered after 1 week and after several phone calls. The supped 3rd box came with no box or packaging, it was loose iron wrapped with shrink wrap on a broken wooden pallet and it all fell apart when they tried to offload the delivery truck. The pieces of bolts were scattered on drive way. I did not even try to assemble this reading all the other reviews about difficulty and missing pieces. Imagine how much of pieces would have been lost with this condition. My attempt to return and refund has been a total frustration, every time I call Sears they divert my call to the vendor (VMInnovation) who has been refusing to refund me for this. They keep offering me $100 refund to keep this broken junk. I have spent 1000$ for 1.5 months now for a ruined birth day gift and no one can’t tell me when the refund will be done."
“So sorry for all of the trouble with the item. I see that we did process a full refund through Sears. Sorry for the delay. It is not our goal to ship you a useless item and I'm so sorry that it ruined a birthday gift. Please let us know if you need anything else. ”
Excellent experience in every way!
"Best price....easy ordering process.....delivery sooner than I expected....exceeded my expectations....well done, VMInnovations."
Fast, competitive, and perfect
"When your pool pump goes out the first thing you do is call the local pool repair guy. Once you revive from the shock you hit the internet. VMinnovations was there. They had the pump for half the cost of the local repair place, I received the part 3 days before the local pool company could get it and it even was the right part..Thank You, this is the second time you have helped me."
"Very helpful Easy to get a reply."
I;ve otdered TWO INTEX QUEEN AIRBEDS
"Both came in a box marked Queen but were fullsized ow do I know I own the exact same bed from Walmart and these are not queen sized beds.The second one was Shipped through OnTrac and was lost-showed up in 8days without a shipping label at my door opened and taped shut.I asked for a return and this has become a hassleNO MORE VM INNOVATIONS for me!"
Great online experience
"Fast and easy shipping and great service and customer service representatives!"
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