1/5
Lies, Trickery and smh
“I've been with AT&T since they were called Bell South and Cingular wireless, so it's not like I haven't been a loyal customer. Unfortunately dealing with them all these years, has come with ups and downs mostly downs since they've become more corporate. My last experience was worse than ever before, and I still can't believe they lie behind a telephone secrecy. Basically last month they had a promotion for an iPhone x bogo deal, so I decided to inquire about it and what you get. I work for Publix supermarkets so I know what bogo means, you buy one you get one equal or lesser value but only when it the same brand but different size. I was told that I would only get the iPhone X and the iPhone 8, wouldn't be able to get two X's which seemed weird so I stated that to the rep. I told him that I should be able to get both iPhone x's in the deal, so he transferred me to a supervisor. Got the same song and dance but was told that around close to Christmas, they were running another promotion that would offer that specific deal. I told him I would like him to write everything down he's telling in my account notes, so when I call back in December I would have no issues. I always seem to have issues with them lately even more, so I was just being precautious and insuring that I have proof. As he's talking to me I could hear him typing away as he was reassuring me that he was taking care of it, that I would have no worries that in December they would be that deal that I wanted. Fast forward couple days later I followed up the call with another supervisor, just to verify what the other supervisor state. I was again told the same thing about the bogo deal, and this time he asked for my email so that I would be on the list to get informed first. At this time I had already paid for my phone to be traded in, so I was just waiting for December to get the two x's. Fast forward again to yesterday, when I called to check on the promotion. Spoke to an AT&T rep and told her the entire conversation with previous supervisors, and all she kept saying was sir there's no promotion that would give me 2 iPhone x's. I repeatedly told her that the supervisor wrote notes for this exact same reason, but the tone in her voice just seemed like she didn't care about my satisfaction as a customer. I just asked to speak to a Supervisor but was told that they would give me the same answer, which I replied then please let them as a supervisor tell me that. Maybe they should of made her supervisor for the day, if she has the kind of power and position that she obviously thought she had. No disrespect but even if the supervisor did tell me that, shouldn't that person tell me that or are they told to say that so the higher ups don't have to be bother with us. Sound horrible but that may be true. Anyway after explaining to the supervisor the situation and issue I was having, she checked the notes and after a few told me this. The only notes on the account shows and says, someone talked to me about a bogo deal and that's as far as it went. So this leads me to think one of two things. One that reps and supervisors fake like they're typing to make us believe false truths, or that she was just saying that not to honor what a previous supervisors told me. Eiher way AT&T has become the worst at customer service and prices, it's just they are the lesser of the three evils out there. After all that I found out the bogo deal is kind of bogus even if they did offer it. You pay for the first phone, but then for 3 months you still have to pay for the other one. Also you have to keep the wink wink free phone line open for 2 years, contract no contract type of situation deal. I wish someone who oversees this company finally realizes that customers do matter, it's not just about a bottom line.”
