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JulieGerdes

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Treat A Dog

5/5

Excellent Customer Service

I purchased a PupLounge Memory Foam Orthopedic Bed. After receiving, I realized I selected the wrong size. I reached out to customer service and Hazel Ashford on their Customer Care team walked me through the steps to return the bed (which included a pre-paid postage label). She quickly set up a new order for the correct sized bed ensuring a speedy delivery and a credit for the reduced cost. A month after having the bed, a seam on the arm started to tear. I took a picture and sent to customer support. Once again Hazel responded in minutes with an apology and notification that a replacement was on the way. Without the great customer support provided by Hazel, I would not have been a happy customer. She made all the difference. Thank you! I wish more companies operated with this level of service.


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