No Avatar

LightTaupeWoodch...

All 1 customer reviews

All 1 customer reviews

sort by store, date, rating, likes

BuildDirect

1/5

THE WARRANTY THAT WASN'T

THE WARRANTY THAT WASN'T THE COMPANY TO AVOID

I PURCHASED 15MM TOKLO FLOORING WITH A FIVE YEAR WARRANTY. SIX MONTHS LATER THERE WAS A SPOT ON THE FINISH THAT LOOKED LIKE IF YOU DRAGGED A CHAIR OVER IT IT WOULD PEAL UP THE BUBBLE. ITS NOW TWO TO THREE YEARS AND THE FLOOR IS COVERED WITH THESE SPOTS SOME 12 INCHES LONG. DEPENDING ON THE TIME OF DAY YOU SEE SOME AND NOT OTHERS. IT LOOKS LIKE CRAP.
I CONTACTED DIRECT THEY SAY TAKE PIC. I DO HE SAYS HE WILL ASK SOME ONE. THEY SAY ITS FROM ASSEMBLY. ("TAPPING" KEEP IN MIND THESE BOARDS ARE 5/8 THICK)THEY HAVE A QUACK COME TAKE PIC'S. KNOW ID COMPLAINS ABOUT HIS SHOES GETTING DIRTY. BRIGHT SUN LIGHT CAN'T SEE MUCH,NO CONVERSATION. THE SO CALLED EXPERT SAYS WHAT BUILDDIRECT WANTS. YOU TELL ME HOW YOU CAN DETERMINE ASSEMBLY PROBLEMS WHEN THEY NEVER ASKED THE DIRECTION THE FLOOR WAS PUT TOGETHER. HALF OF THE DEFECTS ARE IN THE CENTER OF A 3 FT BOARD ON THE BACK OF THE ASSEMBLY. MY PROBLEM IS FROM THERE CRAP FLOORING.EVERY MONTH THE PROBLEM GETS WORSE ITS DOUBLED IN THE THREE MONTHS SINCE THIS STARTED. THEY SAY THAT'S ALL THEY CAN DO. HOW DID I NOT SEE THAT COMING
THEY JUST DON'T LIVE UP TO THERE WORD. STAY AWAY FROM BUILD DIRECT
THEY TAKE YOUR MONEY AND LIVE OF THE FACT THERE IN CANADA AND YOU HAVE KNOW RECOURSE.
BUILD DIRECT FEEL FREE TO DO THE WRIGHT THING.
RUSS CT 1007550


Reviewer Stats

1

Reviews

0

Useful Reviews

LightTaupeWoodchuck's favorite stores

No stores favored...

LightTaupeWoodchuck's Stores Reviewed

LightTaupeWoodchuck's Least Liked Stores