“Bought a few things from their website. Communication was clear as far as status and items were shipped promptly. I'm glad they honored a generous promotional code that got leaked. Great company to deal with. It's also a seamless transaction to exchange something you bought online in one of their retail stores. ”
“Cancelled my order because the item I ordered was "unavailable." Yet, the item is still available to order via their website.
I understand cancelling orders because things go out of stock. I even understand cancelling to prevent the abuse of a promo. Just don't lie and say things are unavailable or because a code is invalid when it was on your website. Be honest and call it what it is...a mistake.
Oh, and don't needlessly hold my payment for a whole week after you already cancel my order.”
“For 3 days order status was "Shipping soon." This led me to believe that my product was indeed "shipping soon." After 3 days of zero communication, my order was canceled due to insufficient inventory. Issue could have been avoided with adequate communication. As it stands, I cannot recommend purchasing from Onsale”