“Forget Lebron. The biggest star in C-town is Cleveland AV.
I recently picked up an Xbox One X, Microsoft's new 4K HDR offering in the gaming console world. What is the point of owning a 4K gaming system, however, without a 4K television? Enter Chris at Cleveland AV.
After a few e-mail exchanges (which consisted of me asking a lot of questions and Chris patiently answering all of them), I placed an order with Chris on January 11 (2018) for a 75" Sony XBR-Z9D. By the next morning, I had a tracking number and was well on my way to taking delivery of Sony's current flagship LED LCD.
When Chris sent the tracking information, the name of the local delivery company inspired concern; none of my prior, unrelated experiences with the service had been positive. Consistent with the high level of personalized service Chris provides, he rendered the delivery company's poor past performance irrelevant. He sprung into action, ensuring that the television was delivered to me on time and in perfect condition. My Z9D arrived on 1/18 without so much as a scuff on the box. Considering Chris is an online merchant, it's impressive how hands-on he is. Among his many repeat customers, responsiveness and first-class service are the hallmarks that define doing business with Chris and Cleveland AV.
This is the second high-end television I have purchased from Cleveland AV (the first was a 65" Sony HX929). They are my go-to source for big ticket home theater electronics at a great price. I unreservedly offer you my word - if you are in the market for a new television and/or peripherals, and you give your business to Chris at Cleveland AV, you will not be disappointed.
Thank you, Chris, for another amazing product at a great price, with the kind of devoted service that we consumers expect when we're spending a healthy chunk of our hard-earned money. You have once again far exceeded expectations.