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ccanty

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Rating 2/10
1/5

Buyer Beware!

I ordered one $400 outdoor wall lamp and it was too large so I contacted Lumens to exchange it for 3 of the size smaller and they told me the manufacture did not allow returns (Hinkley). I called the manufacturer at recommendation of another lighting vendor and they told me they absolutely do take returns with a restocking fee as long as the item was not mounted (mine was not). After I had placed my order and received the order confirmation I received a separate e-mail saying it was not returnable. Bait and switch. There was nothing that said the item was not exchangable for a larger purchase. Now I am out $400 and I still need to order the 3 lights. But certainly not from this company.


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