“This company NEEDS to be shut down. I really wish I knew about resellerratings.com before I ordered. Pretty much the same storey. Ordered a video camera. We're expecting our first child soon so you can imagine how important this purchase is. Called to follow up and I'm a sucker like that... I got sold on the new battery and extended warranty. Asked if I going to get a tracking number. Never got one, called back and he said I should have it before the holidays. It pretty much went like this: me: "what's up w/ my order?" vip: "should be in before the holidays" me: "woohoo... and oh yah, can I edit my order? I don't need the battery anymore." vip: (disgruntled) "wha..? I can't edit orders." me: "okay, cancel my order" vip: "what..? okay, how about $5 off the battery" me: "no... just cancel." vip: "fine, I'll take it off."
minutes later, I receive an email that it's on backorder and it'll take 4-6 weeks.
I called back and asked the guy what's up w/ the backorder now. His instant reaction was, "okay, I'll go ahead and cancel it."
I have half a mind to replace my credit card now. I feel uneasy knowing that they have this information.”