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lavendergirl100

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Barnes and Noble

1/5

Very Dissatisfied

Ordered a book for a Christmas gift on Dec 3 from Great Book Prices out of Illinois. After a week or so I hadn't received a shipped notice so I emailed Barnes and Noble and was assured my ordered had been shipped. On Dec 18 I received email from B&N stating that my order could not be fulfilled and I was being refunded. Thanks for taking 15 DAYS to figure this out. Now we are a week from Christmas and I am just now notified that I don't have the gift on its way that I was assured I did. I feel like something more than a refund should have been done to make up for what they refer to as an "inconvenience". If you can't fulfill an order don't offer the product, or at minimum don't take TWO WEEKS to notify customer that you can't fulfill it.


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