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Rating 2/10


Finally got talked into getting a membership, have had it less than 6 months and will NEVER be shopping at another Barnes and Noble EVER!
Absolutely horrible customer service, very rude people. Ordered books in store for a gift for a friend's birthday, books never showed up( I had been told they'd be there in 3 days). Later ordered textbooks for school, books didn't show up on time, even though I had paid for expedited shipping. Got the run around and excuses from every single person on the customer service line and finally wound up cancelling the order and my membership! ABSOLUTELY HORRIBLE!

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