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tiffanyporter172...

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Rating 2/10
1/5

Barnes and Nobles Customer Support is a joke

I tried to order a book from the marketplace, but was concerned when I didn’t receive a confirmation email since I needed the book ASAP. I called into support who told me there was an issue with my browser and the order did not go through. I bought the book else where since I was already annoyed trying to order it online. A week later the book showed up from the Market Place and my card was charged. I called into support who gave me an email to contact and the email was undeliverable. I called back and verified they had the correct email and they said they will send me a shipping label. I never received the shipping label so I called back and was told that they could not send me one and that they would contact the seller for me and I’d be contacted in 3-4 business days. I called back on day 6 when I still had no one reach out and was told there’s nothing they can do but try to contact the seller and I would hear back in 3-14 business days. I’m still waiting to hear back, but even if I do hear back they only except returns within 30 days and by the time I ship it back if they even ever provide the info it will be out of the thirty day range


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